Refund policy

Last updated: September 1, 2026

This Refund Policy applies to business purchases of standard Caribe Kit products through caribekit.com. Custom-branded, white-label, or otherwise customer-specific orders are governed by the applicable quotation or written agreement.

Returns of Correctly Supplied Products

Business customers do not have an automatic right to return correctly supplied products because they have changed their mind or no longer require them.

Caribe Kit may, at its discretion, approve a return request submitted within 7 calendar days after delivery. Products must be unused, unopened, undamaged, and in their original packaging. Proof of purchase is required.

To request approval, contact info@caribekit.com or WhatsApp +599 9 525 6029 before returning or handing over any products. If a return is approved, we will arrange a suitable collection or return moment. Items returned or handed over without prior approval may be refused.

When correctly supplied products are accepted for return, the customer is responsible for the reasonable return or collection costs.

Damages and Issues

Please inspect your order as soon as reasonably possible after delivery. Visible damage, shortages, or incorrect products must be reported within 48 hours after delivery so that we can evaluate the issue and make it right.

A defect that could not reasonably have been discovered during the initial inspection must be reported as soon as reasonably possible after discovery.

If Caribe Kit supplied an incorrect, damaged, or defective product, Caribe Kit will bear the reasonable cost of collecting, replacing, or otherwise resolving the affected product.

Sale Items and Gift Cards

Sale items and gift cards cannot be returned or refunded unless the item was incorrectly supplied, damaged, or defective, or unless otherwise required by applicable law.

Exchanges

The fastest way to obtain a different product is to request a return of the item you have. If the return is approved, you can place a separate order for the replacement product.

Refunds

We will notify you after the returned products have been received and inspected and will confirm whether the refund has been approved.

If approved, the refund will normally be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time before the amount appears in your account.

Delivery or collection costs for a voluntary return of correctly supplied products are not refunded. If the return results from an error by Caribe Kit or a damaged or defective product, the reasonable agreed delivery or collection costs will be borne by Caribe Kit.

If more than 15 business days have passed since we approved your refund, contact:

Email: info@caribekit.com
WhatsApp: +599 9 525 6029